Lone Rider strives to provide the best customer experience with every contact!

From inquiring about product information to asking where your order is, we are here to help!

Sometimes, a quick, old fashioned call is all you need. Reach us at:

Lone Rider Help Center

<div data-block="true" data-editor="cc4q1" data-offset-key="3d3vj-0-0"><p><span data-offset-key="3d3vj-0-1"><span data-text="true" style="font-size: 16px;">Once your order has been shipped, h</span></span><span data-offset-key="3d3vj-0-1"><span data-text="true" style="font-size: 16px;">ere&#x2019;s how to follow your shipment:</span></span></p><ul><li data-start="275" data-end="448" id="isPasted"><p data-start="278" data-end="448"><strong data-start="278" data-end="299">Check Your Email:</strong><br data-start="299" data-end="302">Look for an email from us. This contains your tracking number and a link to follow your package.</p></li><li data-start="450" data-end="657"><p data-start="453" data-end="657"><strong data-start="453" data-end="480">Track via Your Account:</strong><br data-start="480" data-end="483">If you created an account during checkout, you can log in at <a data-start="547" data-end="609" href="http://www.lonerider.com/account" target="_blank" rel="noopener noreferrer">www.lonerider.com/account</a> to view your order history and tracking status.</p></li><li data-start="659" data-end="877"><p data-start="662" data-end="877"><strong data-start="662" data-end="698">Still Waiting for Tracking Info?</strong><br data-start="698" data-end="701">It can take 2&#x2013;3 business days after placing your order for tracking details to be available. If you haven&#x2019;t received anything after that, please check your spam/junk folder.</p></li><li data-start="879" data-end="1110"><p data-start="882" data-end="1110"><strong data-start="882" data-end="896">Need Help?</strong><br data-start="896" data-end="899">If your tracking number isn&#x2019;t working or you have concerns about your delivery, contact our support team &#x2014; we&#x2019;re happy to assist!</p></li></ul><p><br></p></div><ul><li style="font-weight: bold;"><div data-block="true" data-editor="cc4q1" data-offset-key="3d3vj-0-0"><div data-block="true" data-editor="cc4q1" data-offset-key="8mopa-0-0" id="isPasted"><span data-offset-key="a1r31-0-0"><span data-text="true" style="font-size: 16px;"><span data-offset-key="a1r31-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;"><strong>Delivery times</strong></span></span></span></span></div></div><ul style="font-weight: initial;"><li><div data-offset-key="dr689-0-0"><span data-offset-key="dr689-0-0"><span data-text="true" style="font-size: 16px;">US &amp; Canada </span></span><span data-offset-key="dr689-0-1"><span data-text="true" style="font-size: 16px;">- delivery in 2 to 5 days</span></span></div></li><li><div data-offset-key="b4u1r-0-0" id="isPasted"><span data-offset-key="b4u1r-0-0"><span data-text="true" style="font-size: 16px;">UK </span></span><span data-offset-key="b4u1r-0-1"><span data-text="true" style="font-size: 16px;">- delivery in 2 to 5 days</span></span></div></li><li><div data-offset-key="b31gj-0-0" id="isPasted"><span data-offset-key="b31gj-0-0"><span data-text="true" style="font-size: 16px;">European Union, Switzerland &amp; Norway </span></span><span data-offset-key="b31gj-0-1"><span data-text="true" style="font-size: 16px;">- delivery in 4 to 7 days</span></span></div></li><li><div data-offset-key="5bjpc-0-0" id="isPasted"><span data-offset-key="5bjpc-0-0"><span data-text="true" style="font-size: 16px;">Australia </span></span><span data-offset-key="5bjpc-0-1"><span data-text="true" style="font-size: 16px;">- delivery in 4 to 7 days</span></span></div></li><li><div data-offset-key="3d3vj-0-0" id="isPasted"><span data-offset-key="3d3vj-0-0"><span data-text="true" style="font-size: 16px;">Other Countries </span></span><span data-offset-key="3d3vj-0-1"><span data-text="true" style="font-size: 16px;">- delivery in 5 to 12 days depending on country</span></span></div></li></ul></li></ul><div data-block="true" data-editor="cc4q1" data-offset-key="bob9l-0-0"><br></div>

Once your order has been shipped, here’s how to follow your shipment:. Check Your Email:Look for an email from us. This contains your tracking number and a link to follow your package. Track via Your Account:If you created an account during checkout,

How can I track my order?

Pre-order product information

PREORDERS

You have placed an order and wish to modify it. Is this possible?

Before shipment | Order modification

Shipping - General Information

How long will it take for my order to arrive?

Do you have FREE shipping?

Can you ship to my country?

During expedition

An item is missing from the order

Some accessories are missing in the box of my article

After Shipment

How do I return an unused product?

Returns & Refunds

Order Process

Obtain an invoice

Invoices

BUY AT LONE RIDER

Forgot your password?

I don't have an account to track my orders

Account and Password

LOGIN HELP

Tips and Tricks

Obtain technical advice

Technical Advice

PRODUCT ADVICE

How do I track my order?

Tracking of orders

ORDER TRACKING

General information

What is the best way to store my MotoTent™?

What is the best way to wash my MotoTent™?

Why are there two extra metal tubes with my MotoTent™?

Why do I have more pegs than I need with my MotoTent™?

How can I make sure my MotoTent™s zippers will last?

Where can I buy the MotoTent™?

How should I park my bike inside the MotoTent™ in a safe way for people inside the inner tent?

What if my bike catches on fire while parked inside the MotoTent™ with me inside the inner tent?

How can I track my order?Updated 3 days ago