What should I do if my product is malfunctioning?Updated 6 days ago

We're sorry to hear you're experiencing issues with your Lone Rider product! Here's what to do:

1. Check for Common Issues:
   Review the product manual (on the product page) or our YouTube channel for troubleshooting tips. Many common problems can be resolved quickly with a few adjustments.

2. Document the Problem:
   Take clear photos or a video showing the issue. This helps our support team understand the problem better and find a quicker solution.

3. Contact Customer Support:
   Reach out to our team with your order number, a description of the issue, and any photos or a video you've taken.

4. Warranty & Returns:
   If your product is covered under warranty, we’ll guide you through a replacement or repair. You can also check our Returns & Warranty Policy for more information.

We’re here to help and will work to resolve your issue as quickly as possible!