Before shipment | Order modification

During expedition

After Shipment

Returns & Refunds

Lone Rider strives to provide the best customer experience with every contact!

From inquiring about product information to asking where your order is, we are here to help!

Sometimes, a quick, old fashioned call is all you need. Reach us at:

Lone Rider Help Center

Order Process

BUY AT LONE RIDER

Pre-order product information

PREORDERS

You have placed an order and wish to modify it. Is this possible?

Shipping - General Information

How can I track my order?

How long will it take for my order to arrive?

Do you have FREE shipping?

Can you ship to my country?

An item is missing from the order

Some accessories are missing in the box of my article

How do I return an unused product?

Obtain an invoice

Invoices

Forgot your password?

I don't have an account to track my orders

Account and Password

LOGIN HELP

Tips and Tricks

Obtain technical advice

Technical Advice

PRODUCT ADVICE

How do I track my order?

Tracking of orders

ORDER TRACKING

General information

What is the best way to store my MotoTent™?

What is the best way to wash my MotoTent™?

Why are there two extra metal tubes with my MotoTent™?

Why do I have more pegs than I need with my MotoTent™?

How can I make sure my MotoTent™s zippers will last?

Where can I buy the MotoTent™?

How should I park my bike inside the MotoTent™ in a safe way for people inside the inner tent?

What if my bike catches on fire while parked inside the MotoTent™ with me inside the inner tent?

MotoTent

It's raining outside! How do I set up the Outer Tent first?

ADV Tent

TENTS

Quick Release Rack Fitment

Fixed Mounting System Fitment

MotoBags racks fitment

How do you install the Touratech Tool Kit to be used with our MotoBags?

Additional Questions

LUGGAGE

Instructional Videos

INSTRUCTIONAL VIDEOS

What should I do if my product is malfunctioning?

What payment methods are accepted?

Can I return a product and get a refund?

Do you offer discounts or promo codes?