How do I return an unused product?Updated 7 days ago

If you wish to return an unused product, please contact us, let us know your order number and the reason for the return.

Any LONE RIDER product can be returned within 30 days of receipt for any reason as long as it’s in original condition and complete set.

Please keep all the original packaging for return shipment.

• If you have not opened the box, please attach photos showing the original box sealing intact.
• If you have taken the product from the box and discovered any defects please describe them and attach hi-res photos of each.

After we get all the necessary information, we will provide you with the address for return shipment.

Returns usually take 2 to 5 weeks: delivery time + processing time (checking returned products, evaluating and negotiating refund amount, processing the refund).

Return Shipping Costs

Return shipments are paid by the customer in full.

Please feel free to use the slowest available shipping option for return shipment as long as it goes with a Tracking number and Signature release (delivery against signature).

Shipping

For unpacked products: before sending, please take and send us photos of the 1) product put back into the box and 2) of the sealed box.

Please send us tracking information (tracking number and shipping carrier). We will confirm receiving the parcel.

Refund

For unpacked products: The amount of the refund will be reduced if returned products show signs of use or unreported damage.

We do not refund customs duties for returned products.

Refunds are made from our website back to where the original payment was made from:

• If you paid with a bank card (Visa, Mastercard, AmEx, etc.), we will send the refund payment to that same card.
  Card payments take several days to arrive (usually up to 5 business days).

! We cannot refund to a different card or to a bank account.

! If the original bank card had expired – please notify us before we proceed to refunding. Once the refund is processed – we cannot get it back. For expired cards we offer refunds via PayPal (please send us your PayPal email).

We will send you the confirmation of the refund when it’s made.